TradeSignal AI
Privacy Policy
Last updated 18 August 2026
This policy explains what TradeSignal AI collects, why we collect it, and the choices you have. We run an educational trading-signal website. We are not a broker and we do not connect to your trading account.
Who we are
TradeSignal AI (“we”, “us”) provides a web terminal that shows charts and educational BUY, SELL, or WAIT analysis for EUR/USD and XAU/USD. Contact us through the Support page in the app after you sign in.
Information we collect
Account details you type in: name, email, and a hashed password. Optional desk settings: how much capital you say you can trade today and which platform you copy into (for example MetaTrader or Exness). Product data: signals you run, how they close, support messages, and device records for session and optional push alerts. Technical logs such as IP address, browser, and error reports needed to keep the site secure.
What we never collect
We never ask for a MetaTrader, broker, or funding-account password. We never ask for investor passwords, API keys, or remote-access codes so that we could place trades for you. We do not auto-trade your account.
How we use it
We use this information to create your account, show charts and signals, size suggested lots from the desk capital you entered, score wins and losses, answer support, send optional alerts, process a paid plan if you upgrade, and protect the service from abuse.
Cookies
We store a signed session cookie (ts_session) so you stay signed in. We store a language preference (tradesignal-locale) in your browser so English or Arabic can load before the page paints. These are required for the site to work; we do not use them to sell advertising.
Sharing
We do not sell your personal information. We may share data with infrastructure providers that host the app, send email, process card payments (if you upgrade), or deliver push notifications — only as needed to run those services. We may disclose information if the law requires it.
Retention
We keep account, signal history, and support records while your account is open and for a reasonable period after you close it, so we can complete security reviews and legal duties. You can ask us to delete your account through Support.
Your rights
Depending on where you live, you may ask to access, correct, or delete personal data, or to export it. Use Support in the app, or the email we used to register your account. We may need to verify it is you before we act.
Children
This service is for adults who can legally trade on their own platform. We do not knowingly collect data from children.
Changes
We may update this policy. The date at the top will change. Continued use after an update means you accept the revised policy.